TERMS AND CONDITIONS OF SALE
Prices & Acceptance
All orders are for prompt acceptance only by the company’s home office.
In the event of an increase or decrease in company prices, the prices on any order or contract will be the
one in effect at time of shipment.
Taxes
Any sales, use, consumption or other tax applicable to the sale, purchase or use of the
products is not included in the price shown on this order and shall be paid by the purchaser whenever due.
Terms
Payment terms are net cash within 30 days from date of invoice. All orders are subject to the approval of our
credit department.
Minimum Charge
The minimum charge on any order will be $500.00 net, parcel post, freight or
express charges will be added. A $50.00 service fee will be added to orders under $500.00 net unless otherwise
agreed upon.
Shipments
Shipments will be routed to incur the lowest available transportation charges. All
premium rate shipping services, express (air or rail), air freight, etc. will be utilized when the customer so
specifies. The necessary extra charges will be added to our invoice to cover those premium services. All shipments
unless otherwise specified, are F.O.B. warehouses. Claims for all shortages, damage or non-delivery in transit
shall be made by the consignee to the carrier. Request for proof of delivery must be submitted within 90 days from
the date of shipment.
Freight Allowance
Freight will be F.O.B. warehouses unless otherwise agreed upon.
Export Shipments
Transportation charges on export shipments will be prepaid to any United States
port of exit if said shipment complies with our standard of domestic condition for freight allowance.
Deliveries & Cancellations
All orders are considered firm contracts. If we are unable to
meet requested delivery requirements, and/or our expected dates of shipment, we shall not be liable for any claims
for delays beyond our control, nor shall we accept cancellation or suspension unless mutually agreed upon in
writing.
Packaging
We do not add extra charges for standard packing required by transport companies for
domestic or non-ocean shipments. Additional charges may be applied to cover the cost of extra packing, special
engineering, servicing or other unusual elements, including overtime authorized by purchaser, which have not been
contemplated.
Export Packaging
Price on application.
Patents
We will defend and hold harmless purchasers of our products against charges of
infringement or apparatus claims of the United States Patents issued at the time the product is ordered, providing
such changes are based exclusively on mechanical infringement by a product designed and manufactured by us. Before
this responsibility shall arise, we must be notified in writing and tendered the right to defend, settle, or make
any changes for the purpose of avoiding infringements. Under no circumstances will our liability exceed the
purchase price of the product furnished by us.
RETURN OF GOODS AUTHORIZATION AND CANCELLATION POLICY
Product Class Definition
S – Products that are standard, normally inventoried and regularly manufactured.
N – Products that are non-standard, made to order and infrequently manufactured.
Types of Returns
Type A – Incorrect Shipments: products that are shipped and are not in
conformance to your purchase order, may be returned for credit if the product is returned within 45 days of the
incorrect shipment.
Type B – Improperly Ordered Product: Products that are shipped in accordance
with a normal purchase order are your responsibility. A product that is ordered in error may be returned for
credit with a replacement order of equal value within 45 days of the original order placement. After 45 days, a
15% restocking charge will apply freight charges remain your responsibility.
Type C – Quality or Failure Analysis: Please contact Promac Engineering if you
believe there is a potential quality problem or premature failure/defect. An RGA will be initiated for return to
our Engineering Department. Please note on the RGA the reason for rejection. In addition, please state if the
product is to be returned after Promac analysis. Unless otherwise noted, the product will be scrapped 45 days
after receipt.
Returned Goods
Products may be returned under the following guidelines
Return Procedure
Cancellations
Any order may be cancelled under the following guidelines
Product Class S – Cancellation charges of 15% will apply if the original order is over 45 days.
Product Class N – All orders are non-cancelable and non-returnable.